1. Refund / Cancellation Policy
Effective Date: 28/04/2026
Returns
We want you to be completely satisfied with your purchase. If you are not, you may return eligible items within 7 days of the delivery date.
To be eligible for a return:
The item must be unused, in its original condition, and in the original packaging.
Non-customized, non-personalized products only.
Items such as perishable goods, gift cards, and intimate or sanitary products are not returnable.
How to initiate a return:
Contact our customer service at 18321928163@163.com with your order number and reason for return.
We will provide you with a return shipping address and instructions.
Pack the item securely and ship it back using a track-able shipping method.
Return shipping costs are the responsibility of the customer unless the item was defective or incorrectly sent.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection.
If approved, a refund will be issued to your original payment method (credit card, PayPal, etc.).
Refunds may take 5–10 business days to appear on your statement, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Any restocking fees or deduction methods (e.g., for damaged packaging or missing parts) will be clearly stated in our communication before processing the refund.
Cancellations
You may cancel your order before it is shipped. Once the order has been handed to the carrier, cancellation is no longer possible.
To request a cancellation, email us immediately with your order number. If the order has not yet entered processing, we will cancel it and issue a full refund with no penalty.
If the order has already been shipped, please follow the standard return procedure after receiving the item.
Late or missing refunds
If you haven't received a refund after the stated period, first check your bank account or contact your credit card company. It may take some time before your refund is officially posted. If you still have concerns, please contact us at 18321928163@163.com.
2. Fulfillment / Shipping Policy
Effective Date: 28/04/2026
Order Processing Time
International orders: Processing may take an additional 1–2 business days depending on customs documentation requirements.
You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Time & Methods
International shipping: Delivery times vary by destination and shipping method selected at checkout. Typical estimates range from 10 business days. Please note that customs processing may cause delays outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. Any applicable import duties, taxes, or customs fees are the sole responsibility of the customer.
Incorrect Address
If a package is returned to us because the address provided by the customer was incorrect or incomplete, the customer is responsible for the reshipment costs. We will contact you to arrange payment before reshipping. If you wish to cancel the order instead, a refund will be issued minus the original shipping fees.
Lost or Stolen Packages
Once the carrier marks the package as delivered, we are not responsible for lost or stolen items. Please ensure your shipping address is secure. For lost packages during transit (tracking not updated for more than 7 business days), contact us and we will open an investigation with the carrier.
3. Terms and Conditions
Effective Date: 28/04/2026
Welcome to BB house. By accessing or using our Website, you agree to be bound by these Terms and Conditions.
1. Use of the Website
You must be at least 18 years old to purchase products from us. You agree to provide accurate, current, and complete information when placing an order or creating an account.
2. Products and Pricing
We strive to display product colors and images as accurately as possible, but we cannot guarantee that your monitor's display is accurate. Prices are subject to change without notice. All prices are in USD and do not include taxes, shipping, or duties unless stated otherwise. We reserve the right to limit quantities, discontinue any product, or refuse service to anyone for any reason.
3. Orders and Payment
After placing an order, you will receive an email acknowledgment. This does not constitute acceptance of your order. We reserve the right to cancel any order due to insufficient stock, pricing errors, or suspected fraud. Payment must be completed before shipment. We accept payment methods as displayed at checkout.
4. Intellectual Property
All content on this Website, including text, graphics, logos, images, and software, is our property or that of our licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.
5. Limitation of Liability
To the maximum extent permitted by law, BB HOUSE shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or this Website. Our total liability shall not exceed the amount you paid for the product in question.
6. Governing Law
These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of China, without regard to conflict of law principles.
7. Changes to Terms
We may update these Terms from time to time. The latest version will always be posted on this page with the "Last Updated" date. Your continued use of the Website after changes constitutes acceptance of the new Terms.
8. Contact Us
For any questions regarding these Terms, please contact us at 18321928163@163.com.
4. Privacy Policy
Effective Date: 28/04/2026
Last Updated: 28/04/2026
BB HOUSE respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website or make a purchase.
Note for EU residents: Although our company is registered and primarily operates outside the European Union in China, we provide this standalone Privacy Policy page to maintain transparency and high standards of data protection.
1. Information We Collect
We may collect the following types of personal information:
Identity and contact data: Name, email address, postal address, phone number.
Payment data: Credit/debit card number, billing address, PayPal account (processed by our third-party payment processors; we do not store full payment details).
Transaction data: Products purchased, order history, returns, and customer service interactions.
Technical data: IP address, browser type, device information, cookies, and usage statistics.
2. How We Use Your Information
We use your personal data to:
Process and fulfill your orders (including shipping, payment processing, and returns).
Communicate with you about your orders, account, or customer service requests.
Improve our Website and product offerings (analytics).
Send you marketing communications only if you have opted in. You may unsubscribe at any time.
Comply with legal obligations (e.g., tax, fraud prevention).
3. Sharing Your Information
We do not sell or rent your personal information. We may share your data with:
Service providers: Shipping carriers, payment gateways, email platforms, and IT support — all under confidentiality agreements.
Law enforcement or regulators: If required by applicable law or to protect our rights.
4. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience, remember cart contents, and analyze traffic. You can disable cookies via your browser settings, but this may affect website functionality.
5. Data Security
We implement reasonable technical and organizational measures (SSL encryption, access controls, etc.) to protect your information. However, no transmission over the internet is 100% secure.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete your personal data.
Object to or restrict certain processing.
Request data portability.
Withdraw consent at any time (without affecting the lawfulness of processing based on prior consent).
To exercise these rights, please email us at 18321928163@163.com. We will respond within 30 days.
7. Children's Privacy
Our Website is not intended for children under 13 (or under 16 in certain regions). We do not knowingly collect personal information from minors.
8. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review it periodically.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us at:
Email: 18321928163@163.com
Postal address: Room 411, Area A, Building B, West Silicon Valley, Shenzhen, China